Cancellation and No Show Policy
At Mokosh Studio, we deeply value your time and appreciate your commitment to our services. To ensure a smooth experience for everyone, we’ve outlined our cancellation and booking policy below. These guidelines help us maintain the high standard of service we strive for and ensure fairness to all clients.

Booking Deposit & Appointment Security
To secure your appointment, a non-refundable booking fee is required at the time of booking. If your deposit has not been paid, our team will reach out via SMS, email, or phone call to follow up. Please note that we reserve the right to cancel or remove any appointment that has not been secured with a deposit.

48-Hour Notice Requirement
We kindly ask that you provide at least 48 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client who may be waiting for an appointment. If less than 48 hours notice is provided, a cancellation fee will apply.

Confirmation and Cancellation Policy
Mokosh will reach out via SMS, email, or phone call to confirm your appointment. Please note that our cancellation policy is effective from the moment you book your appointment, not from the time of confirmation.

Non-Refundable Booking Fee
Your booking fee is non-refundable but may be transferred to a rescheduled appointment if changes are made more than 48 hours in advance. If a cancellation or reschedule occurs within 48 hours of the appointment, the booking fee will be forfeited. For changes made outside this time frame, the fee may be credited at our discretion.

Cancellation and No-Show Policy

A deposit is required to secure your appointment and is redeemable against your service on the day. We ask for as much notice as possible so we can offer your appointment to someone else.

• More than 48 hours’ notice — reschedule at no charge, with your deposit moved to your new appointment. If you cancel without rebooking, your deposit is held as salon credit valid for six months.
• 24 to 48 hours’ notice — your deposit is forfeited.
• Less than 24 hours’ notice — 50% of the booked service price.
• Less than 2 hours’ notice, or no-show — 100% of the booked service price.

Reducing or changing a booked service on the day may be treated as a partial cancellation. For example, if you’ve booked a colour service and choose to proceed with a cut only, the removed service will be treated as a same-day cancellation.

If you arrive more than 15 minutes late we may not be able to complete your service and may need to reschedule.

Cancellation fees are charged to the card held against your booking. Nothing in this policy limits your rights under the Australian Consumer Law.

Please also note: if you arrive more than 15 minutes late and we’re unable to fit you in, we may need to cancel or reschedule your appointment. As your appointment time has been reserved for you, this may still be treated as a late cancellation and the relevant cancellation fee may apply.

These policies are not in place to punish anyone. They are there to protect our team’s time, support the smooth running of the salon, and keep things fair for all clients.

We truly appreciate your understanding and respect for our time, and we thank you for giving us as much notice as possible when changes are needed.

Your satisfaction matters to us. If you have any concerns about your service, please contact us within two days of your appointment. We’ll invite you back to the salon for a visual inspection and make any necessary adjustments at no additional cost within two weeks of your original appointment.

We don’t offer refunds for change of mind or for a result you approved in the salon.

Service Satisfaction Guarantee
To ensure you’re completely satisfied with your service, we include a blowdry with every appointment. If you opt out of the blowdry, it may limit our ability to offer adjustments or fixes, as this is an essential part of achieving and reviewing the final result.

Age Policy
We do not provide services to clients under the age of 16.
Clients under the age of 18 must have a parent or guardian present for the duration of the appointment, or a signed consent form must be provided prior to the service.

Guest Policy
For the comfort of all our clients, we kindly request that you do not bring additional guests or children to your appointment. If this isn’t possible, please let us know in advance. If you arrive with extra guests, we may need to reschedule your appointment, and the cancellation policy will apply.

Our Commitment to You
These policies help us provide the best possible service to all of our clients while respecting the time and efforts of our team. We appreciate your understanding and cooperation and look forward to welcoming you at Mokosh Studio.

Mokosh Studio