BONDI
TERMS +
CONDITIONS
BONDI
TERMS +
CONDITIONS
These terms apply to every appointment at Mokosh Studio, from the moment you book. Nothing in them limits your rights under the Australian Consumer Law.
DEPOSIT
A non-refundable deposit of up to 35% of your service secures your appointment and comes off your bill on the day.
Mokosh will reach out via SMS, email or phone call to confirm your appointment. Our cancellation policy applies from the moment you book, not from the time of confirmation.
CHANGING OR CANCELLING
We ask for as much notice as possible so we can offer your appointment to someone else.
- More than 48 hours’ notice: reschedule at no charge, with your deposit moved to your new appointment. If you cancel without rebooking, your deposit may be credited at our discretion.
- 24 to 48 hours’ notice: your deposit is forfeited.
- Less than 24 hours’ notice: 50% of the booked service price.
- Less than 2 hours’ notice, or a no-show: 100% of the booked service price.
Reducing or changing a booked service on the day may be treated as a partial cancellation. For example, if you’ve booked a colour service and choose to proceed with a cut only, the removed service will be treated as a same-day cancellation.
Your deposit counts towards any cancellation fee, and the rest is charged to the card held against your booking.
RUNNING LATE
If you arrive more than 15 minutes late, we may not be able to complete your service and may need to reschedule. As your appointment time has been reserved for you, this may be treated as a late cancellation and the relevant cancellation fee may apply.
GUESTS AND CHILDREN
As space in our studio is limited, we’re unable to accommodate extra guests, including children. If you need to bring someone with you, please give us a call first, as we may need to reschedule. If you arrive with extra guests, we may need to reschedule your appointment, and the cancellation policy will apply.
AGE
We do not provide services to clients under the age of 16. Clients under the age of 18 must have a parent or guardian present for the duration of the appointment, or a signed consent form must be provided before the service.
IF YOU’RE UNHAPPY WITH YOUR HAIR
Your satisfaction matters to us. If you have any concerns about your service, please contact us within two days of your appointment. We’ll invite you back to the salon for a visual inspection and make any necessary adjustments at no additional cost within two weeks of your original appointment.
We include a blowdry with every appointment, as it’s an essential part of achieving and reviewing the final result. If you opt out of the blowdry, it may limit our ability to offer adjustments or fixes.
We don’t offer refunds for change of mind or for a result you approved in the salon.
WHY WE HAVE THESE POLICIES
These policies are not in place to punish anyone. They are there to protect our team’s time, support the smooth running of the salon, and keep things fair for all clients. We truly appreciate your understanding, and thank you for giving us as much notice as possible when changes are needed.
Questions: info@mokoshstudio.com.au or 0450 139 939.